Client experiences of our advice, service and claim support.
Read the claim stories first — that is where advice is tested.
The recommendation that saves a premium is as important as the one that adds cover.
Paperwork, follow-up and the insurer chased until the amount is settled.
No call centre, no repeating the situation to a new person each time.
Advice, service and — most tellingly — the claims.
We had four policies and no idea whether we were covered for anything that mattered. The review showed we were paying a lot for savings products and had almost no real life cover. Six months on, our cover is three times higher and we are paying less.
When my father was hospitalised, the paperwork was overwhelming. Insure Pillar handled the pre-authorisation and stayed on the phone with the insurer for two days. I have never had that from anyone selling me a policy.
What I appreciated most was being told what I did not need. I was ready to buy a large ULIP and was talked out of it. That is not the conversation I expected.
Our buy-sell agreement had been sitting unfunded for years. They structured the keyman and partnership cover around it and explained it to all three partners until we actually understood it.
Getting health cover at 68 was not simple. They were honest about the co-payments and sub-limits before I signed, so there were no surprises when I claimed last year.
They manage our group health and group term policies for 240 employees. Our HR team no longer spends its week chasing the TPA — that alone justified the switch.
Testimonials are published with the client’s consent. Individual experiences vary; past claim outcomes are not a guarantee of future results, which remain subject to the insurer’s policy terms.
A short conversation is enough to see whether your cover does what you think it does.
It takes less than 2 minutes.
