The questions we are asked most, answered plainly.
Frequently Asked Questions
Common questions about cover, premiums, waiting periods, claims and portability.
Because your income supports people who would still have expenses if it stopped. Life insurance replaces that income so your family can maintain their standard of living, meet loan repayments and keep long-term goals such as education on track. If nobody depends on your income, you may not need it — that is a legitimate answer, and we will tell you so.
A common starting point is ten to fifteen times your annual income, then adjusted for outstanding loans, the number of years your dependants would need support, children’s education costs and any existing cover. A Financial Need Analysis works this out properly for your situation rather than applying a rule of thumb.
Yes. You can hold multiple life and health policies with different insurers. For life insurance, all policies pay independently. For health insurance, claims are settled between the insurers up to actual expenses. You must disclose existing cover when applying for new cover.
Age, sum insured, policy term, health and medical history, lifestyle factors such as smoking, occupation, and the riders you select. For motor insurance, the vehicle’s value, age, engine capacity and location apply. Buying earlier generally locks in a lower premium for the whole term.
Because the nominee is who the insurer pays. An outdated nominee — a former spouse, or a parent who has since passed away — turns a straightforward claim into a legal problem for a grieving family. Review nominee details on every policy at least once a year.
Most policies allow a grace period after the due date during which cover continues. Beyond that the policy lapses and cover stops. Depending on the product and how long it ran, it may be revivable within a defined period, sometimes with interest and fresh health declarations.
Usually identity proof, address proof, age proof, recent photographs, and income proof for larger sums assured. Health policies may require a pre-policy medical examination depending on age and sum insured. For motor insurance, the registration certificate and driving licence are needed.
Health insurance
It is the time that must pass before certain conditions can be claimed. Health policies typically have an initial period of around 30 days covering everything except accidents, specific waiting periods of one to two years for listed conditions, and a longer period for pre-existing conditions. The exact periods are stated in your policy schedule.
Yes. Portability lets you move to another insurer while carrying forward the waiting-period credit you have already accrued, provided the policy has been continuously renewed and you apply within the window before renewal. Acceptance is subject to the new insurer’s underwriting.
Claims
Yes — claim assistance is part of the relationship, not an extra service. We help with intimation, documentation, coordination with the insurer or TPA, and follow-up until settlement is tracked to a close. The final claim decision rests with the insurer and is governed by the policy wording and applicable regulations.
The most common reason by a wide margin is non-disclosure — a health condition, habit or existing policy not declared at proposal stage. Others include claiming during a waiting period, a condition falling under a stated exclusion, or a lapsed policy. Full disclosure at purchase is the single best protection against rejection.
Business insurance
Smaller businesses are usually more exposed, not less, because they have less capital to absorb a loss. A fire, a liability claim or the loss of a key person can end a small business outright. Group health cover is also one of the most effective retention tools available to a small employer.
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